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Cognizant Jobs for Freshers 2024 for Business Associate
Check The Eligibility Criteria For This Job
| * Role: | Business Associate |
| * Salary: | ₹4-8 LPA (Expected) |
| * Location: | Remote, India |
| * Experience: | Freshers (0-1Year) |
| * Education | BE CS/IT/All Branch |
| * Batch | 2021,2022,2023-24 |
Job Description
We are seeking a motivated and enthusiastic Business Manager with 0 to 1 year of experience to join our team. This role is perfect for individuals who are passionate about customer service and looking to grow their career in a dynamic work-from-home environment. The position requires working night shifts to ensure seamless operations and exceptional customer support.
Responsibilities
- Manage customer inquiries and provide timely and accurate responses to ensure high levels of customer satisfaction.
- Oversee daily operations and ensure that all customer service processes are followed effectively.
- Provide support to customers by resolving issues and addressing concerns promptly.
- Collaborate with team members to improve customer service strategies and enhance overall customer experience.
- Monitor customer feedback and implement changes to improve service quality.
- Maintain detailed records of customer interactions and transactions.
- Analyze customer service data to identify trends and areas for improvement.
- Develop and implement customer service policies and procedures.
- Train and guide new team members on customer service best practices.
- Ensure compliance with company policies and industry regulations.
- Utilize customer service software and tools to manage customer interactions efficiently.
- Participate in team meetings and contribute to the development of customer service initiatives.
- Stay updated with industry trends and best practices to continuously improve customer service delivery.
Qualifications
- Must have excellent communication skills to interact effectively with customers.
- Should possess strong problem-solving abilities to address customer issues promptly.
- Must be detail-oriented to maintain accurate records and documentation.
- Should have the ability to work independently and manage time efficiently.
- Must be proficient in using customer service software and tools.
- Should have a positive attitude and a customer-centric approach.
Certifications Required
Customer Service Excellence Certification or equivalent is preferred.
About Company
Cognizant is the Top Multinational Product Based Company. It is a Great Place To Work Certified Company and It’s proving services like e commerce, cloud computing, Online Streaming and Advertising as well as Artificial Intelligence Technology etc. It is providing good working environment and work life balance with great perk and benefits.
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