HCLTech WALK IN Jobs for Freshers 2024 for Email and Chat Support

For Email/chat Support

Type of Requirement: – E-Mail Support/Chat Support (Excellent Written & Verbal Communication is a must).

Designation: Senior Analyst (Chat Analyst/ Email Analyst)

Required Work Experience:

• Good fluency of the English language, both written and spoken.
• Driven to deliver an excellent customer experience through resolutions and adherence to response times.
• Experience: Overall Experience- 2years II Email Experience-1+ years.

Skill set Required:-

*Excellent English Written Communication Skills. (MUST HAVE)

*Strong E-Mail Writing Skills with focus on Customer Service.

*Solving Customer Queries Via E-Mail and Chat.

Job Description

• Troubleshoot and resolve simple/medium/complex Ad Serving issues over email provide accurate resolutions
• Ensure all individual metric goals set are met (ex CSAT, TRT (Total Resolution Time) )..etc
• Escalating the issues in a timely manner and work at a fast pace
• Investigate and follow-up appropriately, or make judgments and escalate when necessary

Skill requirement

Technical

• Basic understanding of HTML, Javascript & CSS, Web page behavior, Digital Ads behavior.
• Knowledge of Technical Troubleshoot
• Strong analytical skills

Communication

• Proficient in English writing and speaking skills

Customer Service

• Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements
• Ability to work with individuals, companies and large clients
• Should will to work in Night Shift

Nice to have:

• Previous experience in tech-support or tools/applications development domains will be an advantage
• Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,, etc)
• Experience in Digital Marketing and Campaign Management is an advantage but not a must have
• Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.
• Good spontaneous chat etiquettes.

Customer-Support-Analyst- AdWords –

Key Words Troubleshooting, Digital campaigning , Search Engine Optimization, Customer Service, Ad Campaign, Digital Marketing, Digital Advertising, Ads, International Calling, International customer service & Adwords.

Job Description

HCL is hiring for Digital Marketing Role (Experienced),

Designation & Experience Required

• Associate- (6 months to 2 year)

Work Location– Kokapet Hyderabad

Shifts US (Night Shifts)

Cabs Yes- Chargeable Range is 20kms from HCL Office which is in Kokapet.

Graduation is mandatory.
For Experience candidate, Adwords & Digital Marketing experience is must.

Job Description:

Responsibilities: Ads Troubleshooting, Analysts will provide email and outbound call support Services with emphasis on troubleshooting, account optimization, and efficient issue resolution and personalized resolutions for Ad Campaigns for Search, Display, Video, Shopping and App

Technical:

Social media and Digital marketing knowledge.

Good understanding of internet architecture and web concepts

Familiarity with ad operations, Ad optimization and monetization tools.

Analytical:

Should be able to look at reports and numbers derive meaningful inferences

Willing to learn and apply learning in practical environment.

Customer Service:

Customer oriented & self-motivated.

Ability to work with individuals, companies and large clients

Experience in working in a dynamic and fast paced environment

Willingness to work in a 24/7 environment (mostly night shifts)

Positive frame of mind, open to feedback and must be able to perform under pressure

Contact Person

Ashish Durgapal – ashishdurgapal.a@hcltech.com (For Email Support & ChatAnalyst)

Sabrina, Yasarpu, Yaser (For Customer Support Analyst-Adwords)