PTC Jobs for Freshers 2024 for Associate Product Analyst

Your Role :

• Associate Technical Support Engineer will be responsible for providing, documenting solutions and root cause analysis for medium complexity customer issues, using a customer centered approach.
• Collaborate with other offices worldwide to provide first class support for mission-critical customers.
• Associate engineer is responsible for the smooth operation of Cloud hosted solutions and will provide or execute resolutions to any incidents reported by the customer or received through internal monitoring.
• This role is also responsible to restore normal operations to PTC hosted clients as quickly as possible in the event of a critical incident.

Your Impact

• The Support Services organization is responsible for providing a seamless PTC experience to our customers to achieve their desired outcomes and accelerate customers’ success. Members of the Support Services organization combine strong Product and Cloud expertise with excellent customer technique to meet and even exceed customer expectations.

Your Team

• You will be a part of highly diverse PTC Support Services Delivery Team which works for Multiple customers across the Globe.

Your Day-to-Day

• Lead execution and client communication for critical and Enterprise-Down issues/events. Examples include (but are not limited to)
  • Performance issues
  • Process and execute Client requests/questions or issues:
  • Enterprise Down
  • Performance Issues
  • Integrations Issues
  • Solution to Hosting and Product problems
  • Extended cloud services / Production Support – continuous improvement services such as Integration fixes
  • Custom code fixes
  • Small data requirement changes
  • Application configuration changes
  • Coordinate with various internal Teams like Infrastructure, Database
  • Works on projects and provides resolutions to problems of limited to moderately complex scope and is gaining exposure to some more complex tasks within the job function.  Uses judgment within defined practices
• This role requires in-depth technical expertise and is NOT a call center job

Must-Have Skills 

• Bachelor’s Degree (B.E./B.Tech) in CS Engineering
• Should have knowledge to interpret design specifications and drawings
• Exposure to JAVA and Database concepts will be added advantage
• Networking and Operating System  knowledge will be added advantage
• Strong analytical skills with good verbal and written communication skills.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.