Veralto Hiring Freshers Software Support Engineer | Apply Right Now

Veralto is a global leader in essential technology solutions with an annual revenue of nearly $5 billion and a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies and globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Mass. with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world and is united by a powerful purpose:  Safeguarding the World’s Most Vital Resources™.

Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto (VLTO) is creating today.

Veralto’s Product Quality & Innovation companies—Esko, Linx, Pantone, Videojet, and X-Rite—help package and protect the world’s food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day.

Veralto’s Water Quality companies—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies and XOS—help manage, treat, purify, and protect the global water supply, from municipal and industrial wastewater treatment facilities to lakes, rivers, watersheds, and oceans.

Within your Role, you will:

• Be the face and voice of the customer within Esko.
• Keep the customer informed and updated as you get things fixed.
• Learn and plug into the latest trends and master the newest technologies, because our industry doesn’t stand still.
• Be part of a customer-centric team of experts, looking after Subject Matter Experts to enterprise customers.
• React to issues and proactively anticipate customer challenges.
• Build a trusted partnership with the customer.
• Help the customer to continuously get the best value they can from the software.

We are looking for a Professional who is:

• Good communicator with the ability to defuse tense customer situations.
• Empathy for other people (colleagues and suppliers as well as customers!)
• Proactive to the problem at hand, as well as challenging how we eliminate problems in future!
• Excellent listening skills and ability to understand and interpret customer needs and manage customer expectations.
• Fluency in English
• Know the printing industry either by experience or by formal education.
• OK to work in shifts as this is a 24/7 support organization. The shift timings are as follows:
  • First Shift: 06:30 AM to 03:30 PM IST
  • Second Shift: 02:30 PM to 11:30 PM IST
  • Night Shift: 10:30 PM to 07:30 AM IST (next day)

• Willing to work on weekends. As this is a 24/7 support organization, you might get scheduled to work on Saturdays AND/OR Sundays. But this will be considered as your workday, and you can take any other two days as your week off based on the planning of the schedule by your team leader.
• Willing to work in hybrid mode. Two days to work from the office, the rest of the days from home(based on the schedule planning by the team leader).

YOUR EDUCATION AND BACKGROUND EXPERIENCE WILL INCLUDE: 

• Experience in problem solving, and a quick learner.
• Analytical mindset, with a calm, methodical approach to problem-solving.
• Direct experience in handling complex technical issues with customers and/or suppliers.
• OR: 2+ years of experience in prepress for packaging, workflow administrator for prepress automation systems or Esko software (Automation Engine, Imaging Engine, PackProof, FlexRip, WebCenter.)
• AND/OR Formal qualification in print/prepress (also in similar businesses like commercial printing.)

If you’ve read the job description and are worried that you don’t have every box ticked, that’s still OK, you can still drop us a line to talk about why you think you’re just right for this role.